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City of New Orleans Reporting System Has Changed

New Orleanians wishing to report issues and problems to the City of New Orleans should now call (504) 658-2299. Effective immediately, the 311 phone reporting system that handled city issues and problems has been dissolved.

The new line, (504) 658-2299, will offer the following prompts:

• Press #1 for Public Works (potholes, clogged drains, missing street signs and traffic signal outages)
• Press #2 for Housing / Code Enforcement (status of a hearing, report a blighted structure)
• Press #3 for Environmental Health (vacant lot with high grass)
• Press #4 for Department of Revenue (property tax, sales tax, occupational license, sanitation fee removal)
• Press #5 for Parks & Parkways (City tree trim request or downed trees)
• Press #6 for Emergency Preparedness (house elevation, hazardous mitigation, city assisted evacuation plan, Dept of Homeland Security)
• Press #0 for all other Department / Agencies
• To report streetlight outages, call 658.2299 and follow the prompts for streetlights. You will be directly connected with Robinson Industries, the City's contracted streetlight repair vendor.